Concierge Program Coordinator PRN

Requisition Number: 3973

Position Title:

External Description:

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.

 

Summary:

Assists donors in navigating Nuvance Health care delivery system, nurturing relationships with donors and their families and establishing strong communications channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs including weeknights, weekends and holidays based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program.

 

Responsibilities:

1.Serves as a primary source of contact for donors' accessing care at Nuvance Health, providing on-call coverage weeknights and weekends as a member of the on-call Concierge program team.

2.Develops trusting relationships and provides support to donors and their families regarding access to services, referrals, assistance with medical appointments, billing concerns and other matters associated with the donor's care experience at Nuvance Health.

3.Contacts donors following receipt of services to gauge donors' perception of the services and promote donor retention and loyalty.

4.Cultivates relationships within the various clinical departments and care areas, both inpatient and outpatient, to facilitate donor's care needs and to identify new opportunities to improve the care experience for donors and all patients.

5.Tracks and records HIPAA appropriate information on the Foundation's database relative to the visited patients' care experience, notifying and coordinating visits by Hospital(s) leadership to further nurture the donors' relationship with Nuvance Health.

6.Visit with ED patients/families, as appropriate, to positively maximize the patient/family experience.

7.Fulfills all compliance responsibilities related to the position.

8.Maintain and Model Nuvance Health Values.

9.Demonstrates regular, reliable and predictable attendance.

10.Performs other duties as required.

 

Education and Experience Requirements:

·Associate's Degree preferred or equivalent experience. HSD required.

·PREFER: Customer Service and Hospitality experience.

 

Minimum Knowledge, Skills and Abilities Requirements:

·Listening skills

·Ability to multi-task

·Think quickly, resourceful

·Clear communicator

·Ability to adhere to confidentiality, and provide compassion

 

License, Registration, or Certification Requirements:

·N/A

 

Location: Northern Dutchess Hospital

Work Type: Per Diem

Standard Hours: 0.00

Work Schedule: Eve/Night 8 & 12

Work Shift: Overnights and weekends on rotating basis

Org Unit: 625

Department: DHNMH FDN General & Admin

Exempt: No

Education: Associate's Degree preferred or equivalent experience. HSD required.

 

Working conditions:

* Significant manual skills / motor coord & finger dexterity
* Little or no potential for occupational risk
* Medium to Heavy effort. May exert up to 35 lbs. force
* Generally pleasant working conditions.

 

Environmental Factors

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Potential environmental exposures include, but are not limited to:

·Experiencing challenging conditions where a professional attitude will be required

·Interacting with a Diverse population

·May be requested to work overtime or weekends for coverage

·Noise Level – Varies from Moderate to Very Loud

·Outdoor Weather Conditions

·Repetitive Motion

·Risk of Electrical Shock

·Shift Work

·Vibration

·Adverse weather conditions

·Wet, Humid Conditions (non-weather)

·Work in confined spaces

 

Nuvance Health and its affiliates are Section 501(c)(3) tax-exempt organizations and therefore eligible employees may qualify for forgiveness of certain federal student loans under the Public Service Loan Forgiveness Program.

 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

 

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

City: Rhinebeck

State: New York

Community / Marketing Title: Concierge Program Coordinator PRN

Company Profile:

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

EEO Employer Verbiage:

Location_formattedLocationLong: Rhinebeck, New York US

Job Number: 27679