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Mental Health Worker I

Location: Carmel, New York US

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Requisition Number: 6027

Position Title:

External Description:

SUMMARY: Develops and maintains an environment which supports service excellence behaviors. Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification reporting/correcting of unsafe conditions. Complies with established department/hospital policies, rules and regulations. Performs as an integral member of a multidisciplinary treatment team under the supervision of a Charge Nurse. Carries out assigned tasks and duties required to assist in the organization and management of a safe and therapeutic milieu and performs nursing skills encompassing patient care and relative tasks under the direction of a Registered Professional Nurse or a Licensed Practical Nurse. Demonstrates the competencies needed to care for the psychiatric patient. MINIMUM QUALIFICATIONS: Education: High school graduate. Actively enrolled in a college program for psychiatric or health-related field preferred. Licensure/Registration/Certification: None Work Experience: One (1) year prior experience in a psychiatric setting preferred. Preferred past experience as a nurse’s aide. Physical and Other Factors: On feet most of the day. Requires vigilance in monitoring patients’ physical and psychiatric condition. Must be able to maintain a supportive role and/or assist with de-escalation and/or crisis intervention. Frequent lifting, stretching and other physical exertion during positioning of patients and moving equipment. Work and Environmental Conditions: Exposed to patients’ conditions and some unpleasant sights, smells and infections diseases. Job Relationships (Responsible to/for, works with): Responsible to the Charge Nurse/designee. STANDARDS OF PERFORMANCE: STANDARD I Criteria: Demonstrate the performance standards of behavior which support service excellence (PHC CARES). Below Expectations Meets Expectation Exceeds Expectation Pride: Demonstrates pride by keeping personal work area neat and clean, and participates in maintaining a clean and presentable environment to our customers. Hospitality: Practices effective telephone skills by answering within 3 rings whenever possible, consistently identifies department and self at all times. Collaboration and Appreciation: Demonstrates the ability to work as a “team” through positive interactions with peers and other departments. Commitment and Collaboration: Identifies and provides input on opportunities for improvement and prevention of errors through the performance improvement process and patient safety program. Appreciation and Hospitality: Consistently demonstrates respect for customers and coworkers by first listening actively, reserving judgment and speaking in a pleasant and normal tone of voice in all interactions. Respect: Treats each personal encounter with discretion and sensitivity and assures that all confidential information remains private. Respect: Provides helpful information in a manner appropriate to customer needs. Asks for clarification whenever necessary. Respect: Relates to customers equally without evidence of bias, prejudice or demeaning assumptions. Respect: Makes customers feel welcome, comfortable and secure by introducing self and assisting customers in finding their way by providing directions and/or escorting them to their destination. Excellence and Hospitality: Routinely serves as a resource in problem solving. Consistently demonstrates customer service skills by placing customers first. Satisfaction/Service Recovery: Demonstrates the ability to initiate complaint resolution and create an environment that makes it easy for customers to express concern. Satisfaction/Service Recovery: Respects customer’s time. Keeps customers informed of any delay and provides the customer with a timeframe, (whenever possible) in which issues will be addressed. STANDARD II Criteria: Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification/reporting/correcting of unsafe conditions. Below Expectation Meets Expectation Exceeds Expectation Fire and Disaster Plans. Employee complies with fire and disaster procedures as they pertain to his/her department and individual responsibilities as evidenced by employee’s knowledge of attendance at (1) department and hospital orientation programs, (2) annual mandatory education (3) participation in periodic drills and (4) department fire and disaster plan. Electrical and General Safety. Employee complies with electrical and general safety rules obtained by attending (1) department and hospital wide orientation programs and (2) annual mandatory education meetings. Incident Reporting. Employee is familiar with and adheres to hospital policy requiring the timely reporting of patient and/or employee (on the job) injuries evidence by his/her attendance at (1) department and hospital wide orientation programs and (2) annual mandatory education programs. Infection Control. Employee is familiar with and adheres to hospital infection control policies and procedures as evidenced by his/her attendance at (1) department and hospital wide orientation programs, (2) mandatory education sessions and (3) department specific infection control lectures/film presentation. (4) Hand washing Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ STANDARD III Criteria: Complies with established department/hospital policies, rules and regulations. Below Expectation Meets Expectation Exceeds Expectation Reports absence prior to shift in accordance with department policy. Adheres to Hospital dependability standards as set forth in policy. Works holiday and weekend commitment as necessary. Schedules time off in advance. Adheres to established schedule for lunch and rest periods. Adheres to established dress code. Adheres to provisions of Patient Bill of Rights. Always wears Employee Identification Badge in appropriate and visible fashion. Adheres to all policies at PHC. Adheres to Health assessment policies Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ STANDARD IV Criteria: Performs as an integral member of a multidisciplinary treatment team under the supervision of a Charge Nurse. Below Expectation Meets Expectation Exceeds Expectation Assists and accompanies patients in the admission, transfer and discharge process. Regularly provides patient education on admission in regards to correct storage of patient’s valuables, eyeglasses and dentures; use of equipment, bed controls, nurse/patient communication system; and location of bathroom and emergency call signal. Acts as a positive role model, interacting and intervening with the patients in a therapeutic manner. Directs and assists patients in following their activities, schedules and plans. Consistently demonstrates competency in providing activities of daily living in accordance with established nursing care procedures to ensure patients’ comfort and safety; supports and adheres to nursing and administrative policies and procedures: *administers hygiene, including oral……………………… *makes beds, including change of patients’ linens, as needed………………………………………………………. *provides skin care and assistive devices………………….. *regularly ambulates patients as assigned; demonstrates proper techniques…………………………………………… *regularly prepares patients for meals, sets up each patient and patients’ tray, assists in feeding patients (if necessary), and distributes water and other nourishment according to patients’ needs……………………………………………… *knows each day which patients are on NPO or restricted diets; delivers and picks up dietary trays…………………… STANDARD IV (con’t.) Criteria: Performs as an integral member of a multidisciplinary treatment team under the supervision of a Charge Nurse. Below Expectation Meets Expectation Exceeds Expectation Consistently performs treatments and procedures as outlined in the Nursing Policy and Procedure manual in an accurate and precise manner. Reports all variations from normal to appropriate personnel: *gives enemas………………………………………………. *collects routine urine, stool and sputum specimens; labels specimens correctly………………………………………… *strains urine……………………………………………….. *performs surgical skin preps……………………………… *reapplies aqua skin pads………………………………….. *assists with application of abdominal binders……………. *weighs patients……………………………………………. *performs Foley care………………………………………. *empties Foley catheter drainage bags…………………….. *records intake and output…………………………………. *takes temperature, pulse, respiration, blood pressure, height and weight………………………………………….. *applies anti-embolism hose………………………………. *assists with sitz baths……………………………………… *assists with traction application treatments and procedures, as requested…………………………………………………. *assists with post-mortem care and may assist with transport of a body to the morgue………………………….. Accompanies patients outside of hospital in accordance with physicians’ orders and under direction of registered nurse. Performs other related duties as assigned or requested, if qualified and within classification. Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ STANDARD V Criteria: Caries out assigned tasks and duties required to assist in the organization and management of a safe and therapeutic milieu and performs nursing skills encompassing patient care and relative tasks under the direction of a Registered Professional Nurse or a Licensed Practical Nurse. Below Expectations Meets Expectations Exceeds Expectations Empties and records drainage from tubes/drains: *J-vacs……………………………………………………….. *J-P drains…………………………………………………… *Hemovacs…………………………………………………... *NG tubes……………………………………………………. *colostomies/ileostomies/urostomies……………………….. Removes Foley catheter under direction of the nurse Removes heplocks Applies simple dressing (e.g., G tubes, wet to dry) Obtains and sets up unit-specific equipment per procedure (e.g., hypothermia blanket, plexipulse, aqua pads, suction set-ups, etc. Obtains EKG Performs blood glucose monitoring Performs phlebotomy on patients Obtains other specimens: *sputum cultures…………………………………………….. *throat cultures………………………………………………. *guiac stools…………………………………………………. Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ STANDARD VI Criteria: Demonstrates the competencies needed to care for the psychiatric patient. Below Expectations Meets Expectations Exceeds Expectations Can accurately state two major signs of high risk for suicide Can accurately state two indicators of risk for harm to others. Consistently observes for and reports to RN major signs or risk for harm to self or for harm to others. Demonstrates ability to verbally interact with a patient in a calm, non=escalating manner. Demonstrates correct procedure for patient management during takedown process. Demonstrates correct procedure to assist with application and management of restraints. Is able to identify his/her role and responsibilities during an emergency situation. Can state the correct procedure for reporting patient abuse. Comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Compliance with Rules of Conduct Yes No Observes the Rules of Conduct and encourages co-workers/subordinates to do the same. Manages without discrimination, favoritism or retaliation. Demonstrates a sense of right and wrong by exhibiting honest, ethical behavior. Follows laws and regulations applicable to the operations of the department and the organization. Supports Compliance Program through participation in training programs, quality audits, compliance work plans and prompt completion of the annual Conflict of Interest Questionnaire. Appropriately and pro-actively addresses questions and concerns regarding corporate compliance and related issues to supervisor or corporate compliance, attends appropriate compliance training and knows the rules and regulations that apply to their job. Safeguards the confidential information of the organization, including contractual information, payroll, and other business related functions, as well as safeguarding Protected Health Information according to HIPAA and other state related laws. OVERALL EVALUATION Review of Goals Set in Last Evaluation:_____________________________________________ ____________________________________________________________________________________________________________________________________________________________ This employee’s overall performance evaluation is (check one): _____ Below Expectations _____ Meets Expectations ______Exceeds Expectations If this employee’s overall evaluation is Below Expectations, the supervisory recommendation is to: _____ extend probation period (Inform Human Resources Dept.) _____ be scheduled for additional training with follow-up evaluation in three (3) months. _____ terminate employee (Inform/consult with Human Resources Dept.) _____ Other (specify): Mutual Goals Set for the Coming Year:______________________________________________ ____________________________________________________________________________________________________________________________________________________________ Employee Comments:____________________________________________________________ ____________________________________________________________________________________________________________________________________________________________ Completed by:________________________________________Date:_____________________ Employee Signature:___________________________________ Date:_____________________ Reviewed by:_________________________________________ Date:_____________________ PERFORMANCE EVALUATION INSTRUCTIONS The preceding major performance criteria have been identified as expectations for this position. Using the following performance criteria rating scale, rate the employee on criteria (tasks and compliance with policy) required to accomplish each “Standard of Performance” (major job functions and policy responsibilities) expected of this position and check the appropriate numeric scale box on the previous pages. Complete the overall evaluation placing the most weight on the performance ratings for the most critical duties involved in this portion. Any job duties rated above or below a (2) in the Standards of Performance section, must have specific examples noted in the Managers comment section. For any goals rated below a (2), an action/training plan needs to be developed and provided to the employee to assist in improving their performance. PERFORMANCE CRITERIA RATING SCALE Numerical Scale Rating 1 Below Expectations Performance falls below expectations. 2 Meets Expectations Performance meets expectations. 3 Exceeds Expectations Performance exceeds expectations.

JOB SUMMARY: Develops and maintains an environment which supports service excellence behaviors. Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification reporting/correcting of unsafe conditions. Complies with established department/hospital policies, rules and regulations. Performs as an integral member of a multidisciplinary treatment team under the supervision of a Charge Nurse. Carries out assigned tasks and duties required to assist in the organization and management of a safe and therapeutic milieu and performs nursing skills encompassing patient care and relative tasks under the direction of a Registered Professional Nurse or a Licensed Practical Nurse. Demonstrates the competencies needed to care for the psychiatric patient.
MINIMUM QUALIFICATIONS: Education: High school graduate. Actively enrolled in a college program for psychiatric or health-related field preferred. Licensure/Registration/Certification: None Work Experience: One (1) year prior experience in a psychiatric setting preferred. Preferred past experience as a nurse’s aide. Part Time Weekdays and Alternate Weekends Evening Shifts

 

 

City: Carmel

State: New York

Community / Marketing Title: Mental Health Worker I

Company Profile:

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

EEO Employer Verbiage:

Location_formattedLocationLong: Carmel, New York US

Job Number: 28621