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Radiology Release of Information Clerk

Location: Norwalk, Connecticut US


Requisition Number: 9234

Position Title:

External Description:

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.

NRMC Release of Information clerk is responsible for accurately releasing medical records information pursuant to requests from various sources, according to WCHN policies and HIPAA regulations. Analyze record requests for validity and determine what information needs to be released. Maintains appropriate documentation related to the release of information process. Handles incoming phone calls, acts as HIM Department receptionist and assists walk-in customers.


1. Knowledgeable in all appropriate Nuvance Health policies that apply to confidentiality, release of information, HIPAA and where to locate various components of the official medical record.
2. Ensures accurate lookup of patient information requests and match requests to encounters in WCHN registration and EMR systems.
3. Ensures all requests meet Nuvance Health and HIPAA policies and requirements for confidentiality.
4. Coordinates activities related to releasing records pursuant to subpoenas and search and seizures. May work directly with Risk Management staff and Legal Counsel on these requests as appropriate.
5. Logs all requests into appropriate databases.
6. Retrieves paper records for scanning, copying or document capture as needed to fulfill requests.
7. Produces copies of records in appropriate electronic or paper format as requested.
8. Produces copies of Radiology images on CD as requested .
9.Import outside images and reports into appropriate database.
10. Performs the following HIM reception area duties: answers a high volume of phone calls; assists walk in customers with release of information requests and questions; issues medical record numbers for WCMG, OP areas and clinics; independently resolves customer service issues and complaints; retains and releases discharge dates to insurance & managed care companies.
11. Achieves and maintains established accuracy and productivity standards.
12. Achieves the organization's expectations with regard to customer service, teamwork and self-development.
13. May assist scanning area in functions of prep, scan, index or quality assurance of documents as needed.
14. Fulfills all compliance responsibilities related to the position.
15. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
16. Performs other duties as required.
Other information:
Required: Data entry required. Medical terminology and prior medical office or hospital experience required. Prior customer service experience required. Demonstrates ability to follow policy and procedures and ability to independently perform computer functions in both windows and web-based environments. Demonstrates decision-making ability, attention to detail and quality, strong interpersonal skills; team-oriented, and highly organized.
Minimum Experience: one year

Location: Norwalk-148 East Ave

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: DAY 1

Work Shift: 8am-430pm Monday-Friday

Org Unit: 406

Department: NRMC


Exempt: No


Grade: S2

Working conditions:
* Little or no manual skills / motor coord & finger dexterity
* Little or no potential for occupational risk
* Sedentary/light effort. May exert up to 10 lbs. force
* Generally pleasant working conditions.


EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

City: Norwalk

State: Connecticut

Community / Marketing Title: Radiology Release of Information Clerk

Company Profile:

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

EEO Employer Verbiage:

Location_formattedLocationLong: Norwalk, Connecticut US

Job Number: 30356