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Patient Care Technician

Location: Sharon, Connecticut US


Requisition Number: 12714

Position Title:

External Description:

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.

Job Summary: Provides direct and indirect patient care under the direction of a RN or physician. Assists patients with activities of daily living, provides for personal care, emotional support and performs more complex clinical skills under the direction of a RN.


EX = Exceptional CP = Competent NI = Needs Improvement

Demonstrates Competency in the Following Areas:


1. Performs patient care responsibilities considering needs specific to the standard of care for patient's age.

2. Provides care appropriate to condition and age of patient, including pediatric, geriatric and the general patient population.

3. Provides patient care that meets the psychosocial and physical needs of the patient within the CNA's scope of practice.

4. Assists with patient admissions, discharge and transfers.

5. Provides morning care which may include bed bath, shower, oral hygiene, combing hair, back care, dressing patients, changing bed linen, cleaning overbed table and

bedside stand, straightening room and other general care as necessary throughout the shift.

6. Provides evening care which includes hands/face washing as needed, oral hygiene, back rubs, peri-care, freshening linen, cleaning overbed tables, straightening room and

other general care as needed.

7. Provides general nursing care such as positioning patients, lifting and turning patients, applying/utilizing special equipment, assisting in use of bedpan, commode and ambulating patients.

8. Prepares patients for meals; serves and removes food trays and assists with meals or feeds patients if necessary.

9. Distributes drinking water and snacks to patients as applicable.

10. Answers patients' call lights, anticipates patients' needs and makes rounds of assigned patients.

11. Transports patients to various departments for ordered tests/procedures.

12. Demonstrates the ability to perform procedures within the CNA scope of practice per state law.

Birth to 1 year X 6 years to 12 years X 30 years to 60 years X

1 year to 3 years X 12 years to 18 years X 60+ years X

3 years to 6 years X 18 years to 30 years X No direct patient care:

13. Takes and records temperature, pulse, respiration, weight, blood pressure and intake-output. Notifies appropriate licensed personnel with variations to normal limits.

14. Reports patient complaint of pain to supervising RN.

15. Observes patient's mental and physical conditions, reports any changes to supervising RN.

16. Knowledgeable of sterile techniques and infection control procedures.

17. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

18. Participates in patient care conferences.

19. Communicates in a clear and concise manner to RNs and medical staff.

20. Maintains a good working relationship within the department and with other departments.

21. Documentation meets current standards and policies.

22. Attends in-service education programs, as assigned, to learn new treatments, procedures, developmental skills etc.

23. Treat patient and families with respect and dignity.

24. Demonstrates the ability to be flexible, organized and function under stressful situations.

25. Manages and operates equipment safely and correctly.

26. Performs Hourly Patient Rounding as required by guidelines and standards.

27. Uses the principles of AIDET in every customer encounter

28. Performs peer rounding on patients at the beginning and end of every shift.

29. Performs Other duties as assigned or requested

Sub Total Section I



It is our responsibility to treat all of our customers (patients, families, physicians, co-workers, and outside contacts)

with courtesy, dignity, respect and professionalism. The following is an assessment of your performance relative to

each of these expectations.


Welcome and/or greet customers in a professional, polite and respectful way. Assists customers with finding their

way. Makes eye contact; introduces self and explains purpose, when appropriate.

Assists people with finding proper resources for problem resolution.

Listens carefully; does not interrupt; gives people full attention.



Respects privacy and dignity. Respects individual and cultural differences

Uses a professional and respectful tone. Does not make disparaging remarks about others.

Respects other people’s time and priorities.

Discusses confidential or sensitive information about customers, employees, or hospital business only with those

having a valid need to know, and does so privately, never in public places.



Responds in a timely manner to requests for help. Responds to customers’ needs and provides prompt service.

Provides a time frame for providing services and explains any delays. If unable to provide service, finds someone

who can assist.

Adapts easily when plans or situations change. Supportive of and appropriately responsive to change.



Invites questions and comments

Communicates with clarity and professionalism both orally and in writing.

Keeps people informed while resolving issues or getting answers to questions.



Takes responsibility for improving processes and systems; looks for new and better ways of doing things

Participates openly, honestly shares opinions, and looks for new and better ways of doing things. Demonstrates a

willingness to accept assignments in a positive manner

Maintains positive working relationships with co-workers and all customers. Works as a member of the team;

performs duties in a way that makes it easier for others to perform theirs.



Avoids personal conversations with co-workers when providing patient care or other customer service. Demonstrates a professional attitude toward co-workers and customers.

Makes no inappropriate or negative comment about patients, co-workers, physicians, and any aspect of Sharon Hospital while in the presence or within hearing of an internal or external customer. Does not initiate conflict and takes measures to ensure that conflict does not occur.

Demonstrates pride in Sharon Hospital by keeping areas clean and safe. Limits eating, drinking and smoking to designated areas and only during approved times.

Complies with organizational policies regarding ethical business practices.

Demonstrates ongoing responsibility and commitment to the job through attendance and punctuality in relation to stated work hours.

Accepts responsibility for the outcome of decisions. Learns from criticism, is open to new ideas and makes appropriate changes.

Follows professional telephone guidelines.

Regulatory Requirements:

· High School graduate or equivalent.

· Current BLS certificate.

· PREFERRED: Connecticut CNA Certification

Language Skills:

· Ability to effectively communicate in English, both verbally and in writing.

· Additional languages preferred.


· Basic computer knowledge.

Physical Demands:

· For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

Location: Sharon-Sharon Hospital 50 Hospital Hill Road

Work Type: Full-Time

Standard Hours: 36.00

FTE: 0.900000

Work Schedule: Eve/Night 12

Work Shift: 36 hours full time nights. (3) 12 hour shifts starting 6:45pm-7:15am. Every other weekend and holidays required

Org Unit: 1441

Department: ICU/CCU

Exempt: No

Grade: S2

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

City: Sharon

State: Connecticut

Community / Marketing Title: Patient Care Technician

Company Profile:

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

EEO Employer Verbiage:

Location_formattedLocationLong: Sharon, Connecticut US

Job Number: 39162