Hospital Operator - VBMC

Requisition Number: 16074

Position Title:

External Description:

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York.

Summary:

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.

Responsibilities:

Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
Implements code protocols accurately as it is written in the department Policy and Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur in any Nuvance location.
Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate log books/sheets and incident reports for all Emergency alarms. Responsible for maintaining contact with Engineering and/or Security department at all times. Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
Document and maintain code logs in Excel spreadsheets.
Participates in establishment and achievement of department goals
Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
Maintain and Model Nuvance Health Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.
Other information:

Strong computer skills, including Word, Excel and Outlook.
Ability to communicate in Spanish and/or Portuguese a plus.
Little or no manual skills / motor coord. & finger dexterity.
Working conditions:
Essential:

Little or no manual skills / motor coord. & finger dexterity
Little or no potential for occupational risk
Sedentary/light effort. May exert up to 10 lbs. force
Generally pleasant working conditions.
Little or no manual skills / motor coord. & finger dexterity
Sedentary/light effort. May exert up to 10 lbs. force
Generally pleasant working conditions.
Little or no potential for occupational risk

Location: Vassar Brothers Medical Center

Work Type: Full-Time; Standard Hours: 40.00

Work Schedule: DAY 8.5; Work Shift: Mon, Wed ,Fri, Sat, Sun 2p-12a

FTE: 1.000000

Org Unit: 1841

Department: Telephone Operators

Exempt: No

Grade: S1

 

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

 

City: Poughkeepsie

State: New York

Community / Marketing Title: Hospital Operator - VBMC

Company Profile:

Health Quest and Western Connecticut Health Network have combined to form a new nonprofit health system. The name for the new health system will be Nuvance Health. The new health system was created to provide communities across New York’s Hudson Valley and western Connecticut with more convenient, accessible and affordable care.

EEO Employer Verbiage:

Location_formattedLocationLong: Poughkeepsie, New York US

Job Number: 47867